by Nancy Pfannenstiel
Nothing but trouble, right from the beginning...
*took it back to dealer several times for correction of problems in the first few months
*Was finally told by the dealer over the phone that nobody has trouble with this machine - you are the problem.
*found another more distant dealer to take over warranty. Very generous. Involves driving machine 60 miles to drop off point, where it is taken and driven another 100 miles to the dealer and back again. At best, a 6-week process.
*Was told there were a lot of things wrong with the machine and the first dealer had obviously not even opened the machine up to see what was going on.
*I probably never got more than 6 weeks of use from the machine before it needed to go back to the shop. Machine finally begins to seize up at about 6-week intervals. Was told by the dealer, I must be sewing fast.
*This has gone on for 3 years. I finally bought a Janome as a backup - problem-free - and regret not spending more on it.
*Last time the Brother machine came home from the shop I just put it in the closet. Finally got it out to do only piecing work on light fabric. I have used it for probably 3 months, and it is seized up again.