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Bernina Artista 180

by Barbara P

My dear husband bought this machine for me at Christmas in 2001. I was elated but terrified to touch it. I took the free classes and found true love...until I found out the computer hook-up was not really what it claimed to be.

No worries, it still was the best sewing machine I ever used or owned.

Three years ago I had a mother board issue that cost me $700 to repair as well as multiple trip back to the shop and 6 months of downtime.

I tried to contact Bernina throughout the years, but with only "we'll get back to you" as the only help offered.

I finally picked up a Janome DC 4030PR. Worked well as a bridge to getting through my unfinished projects. My hope was to use this lighter weight machine for classes and traveling.

I guess my frustration was getting someone at Bernina to answer customer issues and not just dump machines on the market and forget the customers.

Comments for Bernina Artista 180

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Dec 08, 2016
Bernina service issues
by: Anonymous

I also tried to contact Bernina about advice on repairing my 1130. Advice my local dealer couldn't answer. I got absolutely no reply even though it was months ago.. I have to agree.

All the hype about being the best machine money can buy is all very well but it's initial cost should have the Bernina establishment a lot more sympathetic to their customers needs.

I am very disappointed.

Jun 23, 2016
Bernina Artista180 is a money pit
by: Anonymous

I just paid $667.60 for the mother board.

On my 180.

Got home try to use the embroidery card and the machine wouldn't work. The repair person didn't update the machine to the version the message on the machine said.

This machine has been a money pit. Very disappointed.

Jun 30, 2015
Bernina repair
by: Anonymous

Stores that sell Bernina sewing machines can repair Bernina sewing machines. Bernina in Keizer, OR has excellent repair and maintenance services. I have been a customer since 1996.

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