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Bernina Artista 180

by Barbara P
(Michigan)

My dear husband bought this machine for me at Christmas in 2001. I was elated but terrified to touch it. I took the free classes and found true love...until I found out the computer hook-up was not really what it claimed to be.

No worries, it still was the best sewing machine I ever used or owned.

Three years ago I had a mother board issue that cost me $700 to repair as well as multiple trip back to the shop and 6 months of downtime.

I tried to contact Bernina throughout the years, but with only "we'll get back to you" as the only help offered.

I finally picked up a Janome DC 4030PR. Worked well as a bridge to getting through my unfinished projects. My hope was to use this lighter weight machine for classes and traveling.

I guess my frustration was getting someone at Bernina to answer customer issues and not just dump machines on the market and forget the customers.

Comments for Bernina Artista 180

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Sep 29, 2018
No more repairs!!
by: Anonymous

I have been a Bernina user since 1971 and loved them. Finally had a problem with my 180 last week and took it to the dealer (Richmond, VA) for repair.

Not only were they rude, but I was told they no longer repair 180s - out of date and cannot get spares at all. If I traded it in (if they had a special) it would go to the dump!

Wow, was I shocked and disappointed. No more Bernina for me. Now I have to find a replacement but not sure where to go next?

Jul 26, 2018
Bernina uppdates
by: Florea

Every disappointment in this machine. I got a new computer with Windows 10 and now I need an update ok my sewing machine. Which cost around $600. Bernina is a money pit.

Jun 23, 2018
Monday machine
by: BGordon

When my parents died my husband suggested I use my inheritance to buy the top of the line Bernina because I love my 1120 so much. It has been nothing but grief.

The dealer was too far away to take the classes and I had to send the machine back to Bernina twice to have it rebuilt. My dealer for 1120 was great, but she retired.

The 180 has left me leery of any sort of computerized sewing machine.

If I win the lottery I might invest in one again, but maybe not a Bernina.

Dec 08, 2016
Bernina service issues
by: Anonymous

I also tried to contact Bernina about advice on repairing my 1130. Advice my local dealer couldn't answer. I got absolutely no reply even though it was months ago.. I have to agree.

All the hype about being the best machine money can buy is all very well but it's initial cost should have the Bernina establishment a lot more sympathetic to their customers needs.

I am very disappointed.

Jun 23, 2016
Bernina Artista180 is a money pit
by: Anonymous

I just paid $667.60 for the mother board.

On my 180.

Got home try to use the embroidery card and the machine wouldn't work. The repair person didn't update the machine to the version the message on the machine said.

This machine has been a money pit. Very disappointed.

Jun 30, 2015
Bernina repair
by: Anonymous

Stores that sell Bernina sewing machines can repair Bernina sewing machines. Bernina in Keizer, OR has excellent repair and maintenance services. I have been a customer since 1996.

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