(Elk Grove, CA)
I'm very sorry I purchased this machine, I've had nothing but trouble and take it back to the dealer every couple of months.
Adjusting the tension to accommodate any thread except regular sewing thread is a nightmare, I get messages saying the thread is broken when it's not. When the thread does break it pops back into the machine and can't be pulled out the correct way. It just goes on and on, my dealer has been very patient and has replaced computer boards, the BSR, springs, tension disks etc.
I should have just stayed with my Bernina 1080 and saved myself a lot of frustration.
From the Editor:
Others have written in with problems with this machine. You can find these pages with the following links:
In researching answers to those questions, I did find that there is Bernina Series 8 discussion group
that might be helpful to you. When you're in the middle of a problem, they may be able to help the fastest.
I have a girlfriend that's gone through almost the same kinds of problems as you, except with a Pfaff machine. She preferred her previous model so much that she finally went to ebay and bought another of the older model.