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Baby Lock Jazz

by Linda
(Donalds, SC USA)

I was really excited to get this machine. When I started to use it my excitement went downhill.

When doing quilting you can never get the tension correct. It will be fine then knot up on the back.

Now it is back in the shop due to jamming. I spend more time getting it to work verses sewing.

When it works I love it but that is few and far between. I wish Baby Lock would get a fix or allow a trade in.

So very disappointed.

Comments for Baby Lock Jazz

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Jul 30, 2019
New owner Jazd
by: Anonymous

Just purchased a Jazz from ebay, I am nervous now.

May 16, 2019
Baby Lock Jazz
by: Doris

Purchased on November 4th of 2018. Wanted a machine with bigger throat and I absolutely hate it...I cannot get a stitch to look decent for nothing...Horrible waste of my money.

Would never purchase another one...wish I had seen reviews beforehand.

Apr 10, 2019
by: julie allen

I have read the reviews and I'm so discouraged. My Jazz is at the dealer being looked at again.

It skips stitches, breaks the thread, breaks the needles when I try to free motion quilt. Then it would break the thread when I tried to wind the bobbin. I have had it over a year but wasn't able to sew for a long time because I was taking care of my mother.

Now that I have time my Jazz is acting up again. I have only quilted a placemat.

An expensive machine to not be able to use it. Not happy at all!

Apr 08, 2019
Baby Lock Jazz disappointment
by: Anonymous

I've had my Jazz for about 8 months. I'm on my second project.

I had some issues with my first one, but it was the first time I did free motion that I figured I just needed to learn more about it. Now I can't complete my second project because it either jams, stitches skip or loop, or the thread breaks. I've done all the adjustments the manual states to "fix" it, but to no avail.

I also find that the pedal is not sensitive to pressure so that when I finally get the machine to start, the speed is too fast to get even stitching initially. Very disappointed in this machine.

I'm taking it back to where I purchased it. Fortunately, they will apply the full purchase price to the purchase of another (but slightly more expensive) machine. Won't be getting a Babylock for quilting.

I do have to say that the Babylock Accord is a very nice machine and have been happy with that model so far.

Mar 04, 2019
Not What I Thought It Would Be
by: Anonymous

I am soooooo disappointed with the Baby Lock Jazz…..I bought it May 2017…..had tons of problems with thread breakage….it didn’t matter what kind of thread I used, I tried many kinds, expensive and cheap, changed needles, I did FMQ and used a walking foot.

I took it in several times and made phone calls too...I took it in for its one year check up, used it once, maybe twice, more thread breakage and it has sat there ever since. I wanted so much for it to work so I could quilt and finish the many quilt tops I have piled up.

Lesson learned, never buy a new model of a machine until all of the "bugs" have been worked out of it!! I do own 2 other Baby Lock machines and love I think this model is a dud....lemon....or whatever you want to call it.

A BIG Disappointment!

Feb 26, 2019
Not reliable
by: PJ

Works great on stitching, but when I try to FMQ it stitches forward, but when I try to do circles or anything that requires going backwards it will not stitch. I have worked at it for hours,
Changed thread, needles, bobbins and I am so disappointed, in the machine. My husband was so happy to buy something I was suppose to do everything on.

If anyone has hany suggestions please let me know.

Jan 16, 2019
Do Not Buy
by: Doris R.

This is my first and last Babylock.

I bought a new Babylock Jazz in July 2018. Got it home and the feed dogs did not disengage when winding the bobbin. Took it to the shop I bought at (6 hours away) they fixed it. I finished a quilt with it then put it away for 2 months.

I used it today and there is a horrible noise coming from it. So now I have to take it to the dealer I bought it from, 6 hours away.

Dec 30, 2018
Jazz comments
by: Leanne

Very, very disappointed with this machine. Snarls and clogs all of the time. I cannot get through one block much less one project. It is going back to the dealer tomorrow to see what I can do. Hopefully Baby Lock will stand by their product and replace it. I won't hold my breath, but that would be the ethical thing to do.

Too many complaints with this product.

Oct 09, 2018
Baby Lock Jazz Frustrations
by: Anonymous

Bought it in Aug 2017. Had problems keeping it threaded. I also had thread break in the path of threading, and could not find it to take out.

Sewed on it for a year, piecing for quilt tops. Took it in for the 1-year servicing. Got it back, it would not sew properly. Top thread was a single line on top, and stitches were visible on the bottom. Took it back where I bought it, they looked at it again.

I got it back again, the same problem.

I took it back again and WAITED for it to get fixed. I wouldn't leave until I could sew on it myself.

So now it is October.

Just got done making a tote bag. Used 1/4" foot for piecing, then the walking foot for Stitch in the Ditch, and edge stitching. All stitches were fine.

Today, I sew on it, and the top thread looks like a single line, bottom thread stitches are fine. So tomorrow I am taking it to a local sewing machine repair shop and to HECK with the Baby Lock retailer.

Crappy machine. Paid 900.00 for it. NOT worth it. Going to use my 15 yr old Brother machine. Which works like a charm.

Dec 28, 2017
Baby Lock Jazz :(
by: Anonymous

I purchased a Jazz in November 2017. Opened it and was so excited to sew on it.

It took me 15 minutes just to fill the bobbin. The thread kept breaking and I finally had to hold the thread to get it to fill without breaking.

I threaded the machine and was ready to sew. The machine sounded like a freight train, so noisy. I did two rows of a 9-patch and started on the third row. Half way into the first two square my thread broke and flew up inside the machine and I couldn't find it. I thought I'd try pulling it back (a big no-no and seldom done) and it wouldn't move. This was 30 minutes into using it for the first time.

I was so frustrated that I packaged it back up, called the store I purchased it from (55 miles away) and took it back for a full refund.

Baby Lock has a lot of work to do on that machine before it will be worth keeping.

Aug 02, 2017
by: Barbara

Sorry you are having trouble with your machine. I hope they can get it working for you soon.

I know each machine has it's own personality and you have to learn to play with them to get the tensions right and what threads they like. My machine loves Superior Bottom Line on the bobbin and So Fine on the top and adjusting the tension to 3.5- it took a lot of sampling different brands and threads to get the right look.

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