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Baby Lock Jazz

by Linda
(Donalds, SC USA)

I was really excited to get this machine. When I started to use it my excitement went downhill.

When doing quilting you can never get the tension correct. It will be fine then knot up on the back.

Now it is back in the shop due to jamming. I spend more time getting it to work verses sewing.

When it works I love it but that is few and far between. I wish Baby Lock would get a fix or allow a trade in.

So very disappointed.

Comments for Baby Lock Jazz

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Sep 15, 2020
Zombie sewing Jazz II
by: Anonymous

Bought my Babylock Jazz II in April 2019. I left for vacation for a month. When I came home, it worked fine for about two weeks. Then it started "zombie" sewing. It would just sew all by itself, with me standing clear across the room. I sent it back for repair. The shop could not recreate the problem, as it worked for them. So they sent it back. I'm working on my first quilt top since I got it back, and it has started doing it again.

I am so frustrated. I was really looking forward to having the larger harp. Now I am just completely fed up with Babylock.

Aug 10, 2020
Worst machine I own
by: Anonymous

I bought the Jazz because I was excited about the quilting space it offered.

It’s the worst machine I ever owned!!

I am threading and picking out butcher up thread from the back. Tension changes on it own. I can’t sew with quality results now, fabric butches up or slides and the part that it can sew thru thicknesses isn’t true. This machine Is such a disappointment I find myself looking for excuses not to sew. There should be a recall on this!!!!!!!!

The dealers won’t take a return!

Jul 28, 2020
What a disappointment!
by: Joshua H.

I agree: I was so excited when I bought mine in May 2019, and it worked great for two weeks. Then mine started "zombie" sewing: it would keep stitching after I lifted my foot from the pedal because there was some problem with the needle up-down sensor.

And, of course, there were the totally random tension problems which would suddenly cause it to jam. It was in and out of the shop until the shop sent it back to BabyLock and I received a brand new Jazz II that immediately had the same problem. I was just going to try to return it when the dealer I bought it from suddenly went out of business, and before I could work up the gumption to find a new shop to take it to the COVID lockdown started.

Now I've basically given up on quilting and turned back to embroidery. "For the love of sewing" is BabyLock's slogan, but they've singlehandedly taken my love of sewing away!

Jul 01, 2020
Free motion issues on a frame
by: Beth

I bought a Jazz used with a frame for free motion quilting. I can get the machine to do free motion if the machine is NOT on the frame. But if I put it on the frame it breaks needles, skips stitches, and rats nests.........Grrr.

I took it to a shop to have it looked at. The repairman played with it, it worked perfectly for him so he said, "nothings wrong with it, take it home, happy sewing".

I put it back on the frame, skipped stitches, breaking needles........I'm so frustrated. I have a dozen tops to finish. I may have to sell this machine and try to get some of my money back. It sews fine, but not on my frame.

Makes no sense.

Jun 21, 2020
Jazz II

I purchased a new Jazz II in Dec. 2029. Have had nothing but trouble with it even after taking it back to the dealer.
Keeps breaking thread, skipping stitches, and making nests under when it looks like it is fine on top. Tried changing thread (technician told me no Coats), new and heavier needles, adjusting tension but nothing works.

It will sew a straight stitch better, but forget free motion.

They need to recall these machines!!!

Apr 16, 2020
by: KellyB

I was so looking forward to the throat on the jazz, but wow what an awful disappointment. BL did us wrong by promoting speed & space but I need an automatic backstitch for the portrait quilts I do.

My "old" BL Esante never fails me but I need more space. I went from a Cadillac to a bicycle when I bought the Jazz.

From the Editor:

Kelly, I feel so bad for you. It truly sucks to realize that the machine just isn't up to your needs.


Apr 03, 2020
Need to retrieve broken needle
by: Anonymous

When my needle broke, the main portion fell into the machine. I don't want to try sewing with this floating around. The clerks at fabric store weren't helpful. There's no way I'm going to pay for servicing the machine for such a simple issue.

I was able to take off the plate and remove the bobbin, but can't see the needle or shake it out. There doesn't seem to be an easy way to remove the base. I've taken out an assortment of screws here and there, but am afraid of doing some damage.

It requires short, angled screw drivers to access several parts of the machine.

Any ideas??

Feb 26, 2020
Very aggravated
by: Anonymous

I was so looking forward to having more throat space for quilting projects - I had been working on a Husq-Viking Emerald machine, which has very limited space. I even got my sewing table adapted to fit the Jazz.

During the sewing part of the project, no major problems, even though the stitch quality was not as good as the HV. But when I got to the free motion quilting part of the project, it was a nightmare! Could not get the tension correct, skipped stitches, breaking thread and 3 broken needles in 2 days! Took it into the dealer and they said it just takes time to get the feel & speed right for free motion quilting on a new machine. And that I should use a better thread...tried a different thread but still cannot get the tension right. It seems to do better with embroidery thread than with cotton. I spent more time fighting with the machine and "undoing" stitches than actually quilting.

Finally had to go back to the HV to finish the project.

It was such a relief to just sit down & stitch away with no problems! Wish I had read these comments before buying the Jazz. Think I will trade it in for another HV or Janome. The Jazz is just not usable for free motion quilting.

Jan 05, 2020
Jazz 1
by: Anonymous

It was a love-hate relationship.

I got a Juki in November. Best thing I ever did. I have owned several Baby Lock machines have loved them all. My Baby Lock serger is from 1994 and still works great.

I did more crying over the Jazz then I have over any of my other machines. Shortly after I got it I took it in to get serviced and was told it had a bent needle bar. Not sure how a quilting machine gets a bent needle bar. But even after that it still was not a great machine.

Glad I'm not the only one.

Oct 28, 2019
Just took my Jazz II to the shop
by: Anonymous

I'm happy to hear that others are having the same problems that I have had with this machine! When I dropped it off at the store on Saturday and explained the issues that I was having..."huh, I've never heard of anyone having an issue with this machine"
The up/down button on my machine has never worked. Just goes down and up, won't go down and stay down.
Mine will also randomly keep on going after I disengage my foot from the pedal. It's so random that it probably won't happen at all while in the shop, so it's a problem that I will most likely have to live with.
I'm new to free motion quilting and not good at it at all. I thought it was my lack of experience that caused skipped stitches when doing loops or curves. That never happens on my Brother, so I just assumed it was me on a new machine.
Because the place that I bought mine doesn't have an in-store shop, I probably won't be seeing it back for a couple of months.

Oct 27, 2019
So frustrated
by: Jane

I have a Babylock Ellisimo Gold, which I LOVE. It was in the shop so I played in a Jazz. I wound up taking it home while my machine was worked on. I do a ton of fm quilting and thought the throat would be just what I needed. I used it on a very small project and was so disappointed. Got my Ellisimo back and finished the project. In the meantime, the store owner ran my card for the full retail price. I had the machine for a week.! Oh well I decided to keep it and give it a go.
I break more needles! The thread shreds all the time, like every 10" of quilting. I’m working on a wall hanging for a client and have gone through 3 needles so far. The thread shredding is also wearing me out! I’m ready the trade it in for something with a thread cutter, needle up/down and large throat. I’m not looking for another computerized embroidery machine. I just want a plain Jane that I can fm quilt on all day without all the needle/thread breakages!!!!

Oct 25, 2019
Chronic Problems
by: Lisa L

Im having the exact problems with the needle not stopping, thread tension issues while quilting, and breaking needles. Havent had my machine for 30 days yet and its been nothing but problems. It wont hold a stitch length either. Was hoping to exchange it but after reading these other posts, now Im hoping for a refund. Babylock told me its up to the retailer. No warranty comes with this machine. Im very unhappy.

Oct 18, 2019
Love-Hate relationship with my Jazz 2
by: Anonymous

When I first purchased my machine I was in awe! It has everything I ever wanted in a machine. I was almost ready to get rid of most of my older machines. This machine could help me accomplish great things with my job that my other machines can't.

Then the terrible started.

I threw out the timing. Fortunately, the dealer repaired for free, since the machine was brand new. When the machine was in the shop for timing issues, they found an LED light not working and said they would order the part and let me know when it was in.

When it arrived I finished one of my projects but I had a couple of big sewing projects I was about to start and thought I should take it in and have it replaced, since it was going to be a 15-minute repair.

Well, bad luck, when they took it apart to repair, the repairman found, due to some shoddy soldering on the needle button caused a problem and the machine stopped working. The machine was down while parts were ordered and could arrive. The parts needed ended up being on backorder.

After asking if there was a loaner I could borrow, because of my projects, job related, they agreed to rent me the older version Jazz. Which was very kind of them but still irritating to have to rent. They rented me a used Jazz 1. It was was a great machine, other than it has ultra Sonic speed too.

It ended up taking over a month before they were able to repair my machine.

Now I am discovering a few things that are irritating me with my Jazz 2.

1. It will not go on slow speed. It is great to have a machine that can sew at does lightening but, there are projects that I need to be able to go in slow-mo.

I am having to sew several stitches by turning the wheel; this is time-consuming and quite a workout.

2. When I take my foot off the pedal it keeps on sewing sometimes up to 10 more stitches...Not good when trying to sew something that takes precision.
The up-down needle button doesn't always just go up or down sometimes it goes up-down-up. I was trying to use this button to compensate for the super speed...when I needed just a couple stitches slow.

3. When reversing in decorative stitching it does not do that stitch reverse it does a zig-zag.

4. I am very irritated with needles breaking. I have learned much about what I was doing that is causing the needles to break but it is going beyond my human error. It shouldn't have to be that hard to get everything perfect to prevent the needle from breaking (fortunately I buy my needles in bulk and they are quality needles so that is not the problem)...I think part of the problem is the position the needle is in it is not getting enough clearance forward...

What I love about the machine is the amount of room I have to do my projects it makes moving around the fabric much easier.

I don't know if I just have a lemon or if anyone else is experiencing these problems.

I did ask the dealer if he could talk to the company and see if it can be geared down or a foot pedal that would help for slower speeds.

I have to make it through my 2 big projects before I take it in. I am going to ask if he can reposition the needle back a little so it isn't so close to the plate in some stitches... that is where I am getting the needle breaking...

What I love about this machine:

1. It is heavy and doesn't slide around, like other machines, as I am sewing.

2. You can adjust the needle any position left or right...for straight stitching

3. The 12 inch throat spacing

4. The reverse button is an excellent size. One better would be to be able to lock in reverse for several stitches.

5. The LED lighting. With my other machines I have had to add a flex light to machine to give adequate lighting.

6. When I first got machine, it sewed through several layers like they were butter. But now it has started breaking/shattering needles.

7. It is mostly mechanical without the digital stuff I don't need.

Oct 08, 2019
not yet open the box
by: Anonymous

Hi ladies,
What Jazz sewing machine do you have? I just bought the Jazz II. I have heard that Jazz I had lots of troubles and not having needle up-down. So, Jazz II now has an up-down button and other problems have been rectified. You all make me nervous about the machine I just brought home. Tomorrow, I will test drive it and if not working well, I will return it to the shop.

I did try on the Jazz I when I was at the shop on Saturday, It worked perfectly when tried on different decorative stitches. The reverse function was fine as well. The stitch patterns looked perfectly fine, top and bottom. The knee lever was lovely. The shop tried to sell it to me, but I declined because it was a floor model and a Jazz I.

Lovely Ladies, since your machines are mechanical, it is not difficult to fix nor cost a lot to fix. The motor is very primitive. The inside looks like my thirty years old Necchi WWII tank.


Sep 19, 2019
Love my Jazz so far
by: VB

I am a sewer with 55 years experience. I have used Singer and mechanical Bernina. Am attending a class at my dealer's which is free. Some tips he is giving us. Jazz has horizontal thread spool. Cross wound thread is best- prevents jams- he suggests Mettler which is crosswound. I still used coats and clark.

Having used a manual Bernina- I will say the Jazz is more manual than the Bernina Manual. You must make sure the needle is in upmost position when you change stitches for one thing. Also, when you go to start the machine, the metal piece on top which you thread into must be in upmost position to start it correctly and not get rush of speed. I used quilt rulers and sewed a stretch bathing suit and have had good luck so far. I bought it because it was manual and because had a 12 inch throat.

Hope this is helpful.

Sep 03, 2019
Baby Lock Jazz
by: Marilyn

I am so very disappointed with the Jazz. It appears to be broken more than it works.

It skips stitches, jams, and twice now the pedal is not responding. You push the pedal and nothing happens. And it is not the pedal. The shop tried their pedal on it and that wouldn't work either.

It is spending lots of time in the shop.

They "fix" it and it will work for a few minutes before it misbehaves again. I have never had so many problems with a sewing machine like this before. I would never recommend this machine to anyone.

Jul 30, 2019
New owner Jazd
by: Anonymous

Just purchased a Jazz from ebay, I am nervous now.

May 16, 2019
Baby Lock Jazz
by: Doris

Purchased on November 4th of 2018. Wanted a machine with bigger throat and I absolutely hate it...I cannot get a stitch to look decent for nothing...Horrible waste of my money.

Would never purchase another one...wish I had seen reviews beforehand.

Apr 10, 2019
by: julie allen

I have read the reviews and I'm so discouraged. My Jazz is at the dealer being looked at again.

It skips stitches, breaks the thread, breaks the needles when I try to free motion quilt. Then it would break the thread when I tried to wind the bobbin. I have had it over a year but wasn't able to sew for a long time because I was taking care of my mother.

Now that I have time my Jazz is acting up again. I have only quilted a placemat.

An expensive machine to not be able to use it. Not happy at all!

Apr 08, 2019
Baby Lock Jazz disappointment
by: Anonymous

I've had my Jazz for about 8 months. I'm on my second project.

I had some issues with my first one, but it was the first time I did free motion that I figured I just needed to learn more about it. Now I can't complete my second project because it either jams, stitches skip or loop, or the thread breaks. I've done all the adjustments the manual states to "fix" it, but to no avail.

I also find that the pedal is not sensitive to pressure so that when I finally get the machine to start, the speed is too fast to get even stitching initially. Very disappointed in this machine.

I'm taking it back to where I purchased it. Fortunately, they will apply the full purchase price to the purchase of another (but slightly more expensive) machine. Won't be getting a Babylock for quilting.

I do have to say that the Babylock Accord is a very nice machine and have been happy with that model so far.

Mar 04, 2019
Not What I Thought It Would Be
by: Anonymous

I am soooooo disappointed with the Baby Lock Jazz…..I bought it May 2017…..had tons of problems with thread breakage….it didn’t matter what kind of thread I used, I tried many kinds, expensive and cheap, changed needles, I did FMQ and used a walking foot.

I took it in several times and made phone calls too...I took it in for its one year check up, used it once, maybe twice, more thread breakage and it has sat there ever since. I wanted so much for it to work so I could quilt and finish the many quilt tops I have piled up.

Lesson learned, never buy a new model of a machine until all of the "bugs" have been worked out of it!! I do own 2 other Baby Lock machines and love I think this model is a dud....lemon....or whatever you want to call it.

A BIG Disappointment!

Feb 26, 2019
Not reliable
by: PJ

Works great on stitching, but when I try to FMQ it stitches forward, but when I try to do circles or anything that requires going backwards it will not stitch. I have worked at it for hours,
Changed thread, needles, bobbins and I am so disappointed, in the machine. My husband was so happy to buy something I was suppose to do everything on.

If anyone has hany suggestions please let me know.

Jan 16, 2019
Do Not Buy
by: Doris R.

This is my first and last Babylock.

I bought a new Babylock Jazz in July 2018. Got it home and the feed dogs did not disengage when winding the bobbin. Took it to the shop I bought at (6 hours away) they fixed it. I finished a quilt with it then put it away for 2 months.

I used it today and there is a horrible noise coming from it. So now I have to take it to the dealer I bought it from, 6 hours away.

Dec 30, 2018
Jazz comments
by: Leanne

Very, very disappointed with this machine. Snarls and clogs all of the time. I cannot get through one block much less one project. It is going back to the dealer tomorrow to see what I can do. Hopefully Baby Lock will stand by their product and replace it. I won't hold my breath, but that would be the ethical thing to do.

Too many complaints with this product.

Oct 09, 2018
Baby Lock Jazz Frustrations
by: Anonymous

Bought it in Aug 2017. Had problems keeping it threaded. I also had thread break in the path of threading, and could not find it to take out.

Sewed on it for a year, piecing for quilt tops. Took it in for the 1-year servicing. Got it back, it would not sew properly. Top thread was a single line on top, and stitches were visible on the bottom. Took it back where I bought it, they looked at it again.

I got it back again, the same problem.

I took it back again and WAITED for it to get fixed. I wouldn't leave until I could sew on it myself.

So now it is October.

Just got done making a tote bag. Used 1/4" foot for piecing, then the walking foot for Stitch in the Ditch, and edge stitching. All stitches were fine.

Today, I sew on it, and the top thread looks like a single line, bottom thread stitches are fine. So tomorrow I am taking it to a local sewing machine repair shop and to HECK with the Baby Lock retailer.

Crappy machine. Paid 900.00 for it. NOT worth it. Going to use my 15 yr old Brother machine. Which works like a charm.

Dec 28, 2017
Baby Lock Jazz :(
by: Anonymous

I purchased a Jazz in November 2017. Opened it and was so excited to sew on it.

It took me 15 minutes just to fill the bobbin. The thread kept breaking and I finally had to hold the thread to get it to fill without breaking.

I threaded the machine and was ready to sew. The machine sounded like a freight train, so noisy. I did two rows of a 9-patch and started on the third row. Half way into the first two square my thread broke and flew up inside the machine and I couldn't find it. I thought I'd try pulling it back (a big no-no and seldom done) and it wouldn't move. This was 30 minutes into using it for the first time.

I was so frustrated that I packaged it back up, called the store I purchased it from (55 miles away) and took it back for a full refund.

Baby Lock has a lot of work to do on that machine before it will be worth keeping.

Aug 02, 2017
by: Barbara

Sorry you are having trouble with your machine. I hope they can get it working for you soon.

I know each machine has it's own personality and you have to learn to play with them to get the tensions right and what threads they like. My machine loves Superior Bottom Line on the bobbin and So Fine on the top and adjusting the tension to 3.5- it took a lot of sampling different brands and threads to get the right look.

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